REFUND AND RETURNS POLICY
1.Return Policy
If you are not satisfied with the product you purchased, you can apply for a return or exchange within 30 days of receiving the product. Please ensure that the following conditions are met:
The product must be unused and in its original packaging with all accessories.
The product must be requested for return or exchange within 30 days of purchase and sent back after the application is approved.
2.Return Process
Here are the steps to apply for a return or exchange:
Contact Customer Service: Please email [email protected] with your order number and the reason for the return.
Confirmation and Instructions: Our customer service team will review your request and provide detailed return instructions and return address.
Returning the product: Pack the product securely and send it back to the address provided. Please retain the mailing receipt as proof of return.
3.Refund Processing
Once we receive and inspect your returned product, we will process your refund within 7-10 business days. The refund will be refunded to your original payment method, and the specific arrival time may vary depending on the bank and payment platform.
4.Return Shipping Costs
Non-Quality Returns: If you choose to return the product for personal reasons, the return shipping costs will be borne by the customer. In this case, we will deduct the initial shipping costs when refunding.
Quality Returns: If the product you received is defective, damaged or wrong, please contact us immediately and we will cover the return shipping costs and replace or refund you.
5.Exchange Policy
If you need to exchange the product, please follow the return process above, and there will be no additional shipping charges for the first exchange. Subsequent exchange requests may be subject to shipping charges.
6.Exceptions
The following situations do not apply to the return and refund policy:
Specially customized products or products customized according to personal requirements.
Products that have been used, or damaged products (unless damaged during transportation).
Return requests that are more than 7 days old.
7.Contact Us
If you have any questions about this Refund and Return Policy, or need help with the return process, please contact us via the following methods:
Email:[email protected]
Thank you for your trust and support, we look forward to providing you with quality service!
